Since no one from BitBays.com or MixCoins.com support is returning my emails and their address in London is a real estate company, I have no choice but to conclude that MixCoins is a scam and BitBays was a scam. If anyone from MixCoins/BitBays can come forward and explain why it isn’t a scam and provide me with access to the Bitcoins I have (or had) on there site, I am willing to make other considerations. As of now I have to conclude that the fraction of a BTC I had on BitBays is lost.
Unfortunately I wrote about BitBays and later Mixcoins.com previously and put some Bitcoin on their site to take advantage of their arbitrage fund. I first personally deposited Bitcoins there in July of 2015 and was able to successfully deposit and withdraw. My last successful withdraw was in April of 2017.
On September 4 of 2017 I received the following e-mail:
In hindsight this was a big warning sign. Around this time MixCoins also implemented a Know Your Customer or “KYC” requirement. However, since I was still able to login using my existing username and password to MixCoins.com I didn’t think too much of it.
With the more recent rise in Bitcoin this year, I decided to look into this more. I contacted MixCoins.com about doing KYC and received no response after several weeks of trying. At this point the alarm bells were ringing.
I have contacted Mike Gropp on LinkedIn. On his profile he is the “Co-Found & Chief Compliance Officer” of Bitbays from July of 2014 – July of 2016. I contacted him in June of 2020 and he advised he hasn’t “been involved in BitBays/MixCoins for years” and that he isn’t “sure what they are up to these days.”
He provided me with an email address, which I contacted, but received no response as of writing this.
So having been burned by BitBays, what lessons can I learn?
1. If It seems to Good to be true, do your Due Diligence
I think the old adage “if it seems too good to be true then it is” is helpful, but it could cause you miss out on opportunities. I was skeptical of the arbitrage fund on BitBays that claimed to pay out 10.96-12.96%. However, it made sense to me and in my testing it worked. I also messaged back and forth with one of the purported co-founders, Mike Gropp. BitBays was also featured on Forbes’ website.
But despite my reasons for believing that BitBays.com were legitimate, I didn’t do enough due diligence to prevent me from getting scammed and losing the Bitcoins I left on their site.
2. Stay diversified
One thing I did reasonably well is I didn’t keep all my BitCoins at BitBays. I kept my position there small. While it still stings to lose some BTC, especially with it making new highs, it could have been much worse.
3. A trusted custodian is worth a lot
There are other more established Bitcoin exchanges like Coinbase that don’t offer an arbitrage fund. If you’re going to entrust an organization with money you need to ensure they are worthy of trust.
The most important thing about a mistake is to learn from it and move forward. That’s easier said than done and it takes a lifetime of practice.
I’ve made various investing and financial mistakes over the years. It helps to keep in mind that even the most successful people in the world make mistakes.
The seven tips below are a great start to bouncing back from a mistake.
1. Acknowledge you made a Mistake
If you don’t admit you made a mistake you can’t correct the underlying problem and bounce back. This means approaching anyone affected by the mistake and owning it.
Every minute spent denying a mistake was made is time lost in fixing the problem and moving forward.
You might also lose the trust of those around you when you don’t own up to your mistakes.
2. Stop making the Mistake
Once you realize you’ve made a mistake it is important to stop doing whatever you’re doing that caused or is causing the mistake. If you’re spending too much money stop spending too much money. If you keep putting money in losing investments stop putting money in that losing investment.
In some cases there is a temptation to double down or simply try harder when doing so will only exacerbate the situation.
Trying hard is necessary for consistent success and it isn’t sufficient. You can work very hard in the wrong environment and not be successful. You can work very hard but use the wrong tools and be left with poor results. Hard work focused on the right goals using the rights methods is a proven formula for success.
Several years ago I lost a fair amount of money trading options. I kept trying in hopes things would turn around but I kept losing money. So I decided to stop and work on education and mindset.
There is an important distinction between the insanity of doing the same thing over and over again expecting a different result and perseverance. Perseverance requires introspection on your goals and methods.
“The definition of insanity is doing the same thing over and over again and expecting a different result.” – sometimes attributed to Albert Einstein
Often when I make a mistake I quickly feel some combination of panic, anxiety, shame, loss or any number of other unpleasant emotions. It’s important to reboot.
Maybe it means taking a walk in a park, talking to a trusted confident, going for a run, taking a kickboxing class, meditating or praying. Maybe it is moving to a safer or more comfortable location.
Changing your environment can help change how you’re thinking.
It’s important to reboot, avoid beating yourself up and view the mistake as an opportunity to learn.
“If you always do what you’ve always done, you always get what you’ve always gotten.” – attributed to Jessie Potter
It’s okay to make a mistake and it’s important not to make a habit of it.
A lot of financial success involves doing a few things right and avoiding big mistakes. At least that is what Warren Buffett has said. I’m not a huge fan of this billionaire hypocrite but I’m still willing to learn from him:
“An investor needs to do very few things right as long as he or she avoids big mistakes.” – Warren Buffett
When you’ve made a mistake it is often a sign that you’re on the wrong path. So it’s important to reroute. If you keep losing money on your investments stop making those investments, learn more, study more, gain the skills you need to make better choices and move forward along a different path.
5. Think about Why you made the Mistake
Change negative questions like, “How could I be so stupid?” to “How was I feeling and what was my reasoning based on that led to this mistake?” “Did I put too much weight in one particular variable?” “Was I impatient?” “Was I afraid of missing out?”
Decisions made out of fear, anger, anxiety, greed, or basically any strong emotion tend result in bad decisions. Think about the emotional state you were in when you made the decision that led to the mistake.
Decisions should be made when you’re calm based on sound reasoning and facts often in conjunction with a mentor, coach or confident. Ultimately you want to have a solid decision making process. Reflecting on what it was that led to a mistake is important for refining how you make decisions.
6. Look for the Silver Lining
Even in the midst of a mistake there are often positive outcomes. It’s an opportunity to grow, an opportunity to learn.
It’s been pointed out that often times we learn more from mistakes than successes.
Maybe some good came in spite of the mistake. Sometimes it is easy to slip into all or nothing thinking with mistakes when there were most likely small victories that occurred in the midst of the mistake.
Sometimes it is as simply as being grateful we didn’t make a bigger mistake.
Sharing mistakes vulnerably with another is a way to build a stronger relationship with that person. Sharing is also an antidote to any shame you might be feeling about your mistake. Having another person to hold you accountable also makes it less likely you will make that mistake again.
7. Never Give Up
“We are not retreating. We are advancing in another direction.” – Douglas MacArthur
As I mentioned before: stopping something is not the same as giving up. If your goals are noble and realistic you should not give up on them. Sometimes it does make sense to move in a different direction but never give up and keep moving towards what is good and worthwhile.
There are many paths to financial success and quitting one path does not mean giving up on the journey.
“Never, never, never give up.” – Winston Churchill
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